Senior Customer Success Manager
Plentific is one of the fastest growing property technology companies in the world, backed by renowned investors including Brookfield, Highland Europe, A/O Proptech, Target Global and Mubadala.
We are headquartered in London, UK, with offices in Germany, USA and Turkey. Our mission is to improve lives by making property work better for everyone. We do so by streamlining how repairs, maintenance and compliance services are delivered.
Our platform gives clients rich insight into management, operational and performance data, helping them deliver their customer service promise, while optimising supplier costs and adhering to their environmental, social and governance goals.Come and be a part of:
- A leading Proptech with a global footprint and an HQ in heart of London’s bustling centre
- A diverse, multicultural workplace with over 30 nationalities amongst our employees
- A stimulating atmosphere and a fast-paced growth environment
- A flexible work culture and a number of programmes built around your physical and mental wellbeing
Developing acclaimed technology is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.
We are looking for a Customer Success Manager, reporting into our Global Director of Customer Success. We understand our customers’ business before we get to the technology. This approach leads to smart technology solutions; streamlining old and complex processes, saving money on repairs and management, delivering a positive change to both customers and the local community.
As Senior Customer Success Manager you will manage a number of enterprise & strategic key accounts and help them to reach their business goals. With great leadership and initiative, and a personable approach you will drive performance and sales with our existing clients.
- Support the overall growth of existing accounts and be responsible for customer engagement
- Contribute to the development and implementation of retention and account growth strategies
- Work across teams such as Product, Sales, Marketing and Strategy to provide feedback and generate new product ideas
- Support and lead on client meetings, demonstrating an understanding of their businesses and offering creative solutions to complex client challenges
- Identify blockers to account growth and client development, and communicate them to the Director of Customer Success.
- Accurate reporting on account activity to promote client growth and convert upselling opportunities
- Consistent monitoring of your accounts to ensure retention, mitigate at-risk accounts, and nurture the existing client accounts to promote growth
- Regular Account reviews to maintain account health and work towards company set KPI/targets
- A master at client engagement with an ability to impact how your customers do business in a rapidly evolving political and economic environment
- In depth knowledge of residential private or public sector organisations in the built environment
- Proven ability to create trusted relationships with large organisations
- Strong written, oral and presentation skills, and ability to engage with Product and Engineers
- Ability to understand the 'bigger picture' with clients and business drivers around software solution implementations
- Ability to adapt and work effectively within a rapidly changing and growing environment
- Proactive individual keen to work in a fast paced environment
Experience and Qualifications
- +5 years of relevant client experience ideally in property and the public sector, with experience of technology and transformation within the industry.
- Proven experience in SaaS sales (scale-up environment preferred) and managing complex, multiple relationships with key customers
- Consultative sales experience with the ability to find creative solutions
- Proven experience working within a goal oriented, ambitious company environment
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
- A competitive compensation package
- A flexible working environment + 25 days annual holiday
- Private health care including discounted gym membership
- Enhanced parental leave
- Life insurance
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system by SAP Litmos
- Learning and development fund
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Pension - 3% employer contribution, 5% employee contribution
- Lunch of your choice once a week for office based employees
- Regular company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.