Аbout us:

OfficeRnD has one mission - making flexible and hybrid working a norm rather than an option!

We started building our SaaS platform back in 2015 to support the future of work. We believe that having freedom and flexibility is the way to provide better workspace experience. And that’s what enables us to develop products that matter - for our customers and for the world.

The company has offices in Bulgaria, USA, UK, Australia and our teammates are the ones getting us to the top in our market niche.

So if you live and breathe technology as well, come and join us!

About the role:

As a Customer Success Specialist at OfficeRnD, you will play a pivotal role in enabling scalability of our services and initiatives. You will be responsible for being a highly responsive partner, serving as a customer experience champion and helping our customers navigate the OfficeRnD ecosystem. You will address customer inquiries and ensure that our customers receive prompt and effective solutions.

If you're highly organised, solution-oriented, and thrive in a customer-first environment, this position is perfect for you.

What you’ll do:

• Respond to incoming inquiries regarding product and system capabilities, feature usage, contracts and pricing, and overall satisfaction.
• Shepherd customer through the OfficeRnD ecosystem based on their needs, ensuring end-to-end ownership and resolution.
• Partner with the Marketing team to generate campaigns intended to improve the customer experience, feature usage and overall value of the partnership.
• Identify trends, especially those specific to product usage, feedback, and churn, and communicate feedback internally as part of our continuous efforts to improve the customer experience.
• Oversee execution of automated contract renewals, addressing one-off scenarios as they arise.
• Identify customers primed for growth, initiate strategic plans and engage cross-functional resources to pursue opportunity.
• Act as the point of escalation for challenging customer cases, collaborating with cross-functional teams to find solutions.

What you bring:

• Experience in Customer Success or Account Management in a software company, preferably a SaaS product.
• Experience with being responsible for using critical-thinking to resolve customer concerns and respond to inquiries.
• Proven customer-focused mindset.
• Ability to identify and manage customer escalations.
• Exceptional communication and interpersonal skills, both written and verbal.
• A deep commitment to understanding and serving customer needs with a focus on their success and satisfaction.
• Great time-management skills.
• Proficiency in spoken and written English.

What we offer in return is the opportunity to join a talented team and also enjoy:

• Premium health insurance incl. dental.
  
• 25 days off a year.
  
• 1 additional day off for your birthday.
  
• 3 days off for volunteering.
  
• Full remuneration of your first 3 days of sick leave.
  
• Flexible start and end of the working day and hybrid working mode, including a combination of remote and on-site (a minimum of 40% of the monthly working time).
  
• A fantastic work hard/play hard start-up environment - we have numerous social events and team outings.
  
• Take part in many sports activities and enjoy a co-funded MultiSport card.
  
• Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X.

If this sounds like the right opportunity for you, we would be happy to talk soon! Apply now!

#LI-DA1