First CS Hire – Full Ownership – Onboarding, Retention & Expansion – Remote

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Are you an architect or real-estate professional ready for something new?

Do you want to shape how world-class clients use cutting-edge design tech? Curious what your career could look like outside of traditional practice? Great communicator that loves to speak to others?

laiout is the world’s first and only fully automated architectural design tool for floor planning, generating custom layouts in seconds instead of weeks. We work with architects, real estate firms, and global brands in 34+ countries - already over 4 million m² of floor plans created each month!

We’re growing fast, and now we need someone like you - an architect or real-estate professional who “speaks the language” of our clients and can help them get maximum value from our platform.

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What is Customer Success?

Customer Success is about making sure our clients are happy, confident, and achieving their goals with laiout. It’s a mix of onboarding, training, and helping users get the most out of our product (think: “client-facing project lead” meets “trusted advisor”).

You’ll be building relationships, solving problems, and driving results for top industry players.

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What You’ll Do

You’ll help shape how we support and grow our global client base - using your architectural background every day. We’ll teach you everything you need to know about Customer Success!

• Design and deliver onboarding: Help new clients (mainly architects and real estate pros) get set up for success.

• Drive adoption and engagement: Run training sessions, answer client questions, and keep customers excited, involved and up to date on laiout and its newest features.

• Champion retention: Build ongoing relationships, spot challenges early by tracking usage, and help clients see the full value of our platform.

• Identify expansion: Find opportunities for clients to use laiout in more projects or teams, working with our sales team as needed.

• Create playbooks: Document what works, so future team members (and customers!) can benefit. Knowledge hubs, onboarding tutorials, anything that we can do to help!

• Be the client’s advocate: Bring client feedback and ideas to our product and engineering teams.

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Who You Are

• Architectural degree (or closely related field or experience) required. You understand how architects and designers think and what they care about.

• You’ve likely worked in architecture, design, real estate, engineering, or a similar technical environment.

• Although a great plus, no Customer Success experience required! If you’re curious, proactive, and enjoy helping others, we’ll show you the ropes.

• You’re a great communicator - you’re comfortable with a lot of client conversations and being their voice towards internal teams.

• Eager to try something new, learn quickly, and help us build processes from scratch.

• Comfortable with tech tools (you don’t need to code, but shouldn’t be scared of new software!).

• Fluent in English (other languages is a bonus).

• Right to work in the EU.

We strongly encourage applications from women and underrepresented backgrounds. If you’re excited about this role but don’t meet every single qualification, we still want to hear from you!

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Why Join Us?

• Career switch opportunity: Make the jump from traditional architecture/real estate to a fast-growing software company.

• Remote, flexible work: Work from where it works best for you with flexible working hours but with European timezone focus.

• Competitive compensation: Salary + stock options.

• High impact: You’ll shape our client experience and be a key part of the team.

• Annual company off-sites in top European locations.

• Supportive, ambitious, down-to-earth team.

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Our Process

1. Apply via LinkedIn with your CV and a 1-minute video:

– Why are you interested in building our Customer Success function?

– What do you think is the most important thing we should be doing to empower, engage and inspire our clients (and why)?

2. Intro Call: Friendly 30-min chat to get to know each other.

3. Deep Dive Call: Meet another team member.

4. References: Two previous managers or colleagues.

5. Quick decision: We move fast if it’s a fit.

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Ready to help shape the future of office design tech?

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Apply now and let’s build something remarkable together!

Questions? Email simon@laiout.co.

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